CUSTOMER  SERVICE  Information  
    Treasure  Island  Streaming  Video

Contact Hank at  hank@treasureislandmedia.com
 

For Billing Support:

If you purchased your membership through our billing processor "DHD Media" or if the descriptor on your credit card bill reads "DHDMedi*TREASUREIS" - please contact DHD with your request for billing support/cancellation.

Toll Free: 800-935-5771

Local: 514-788-3310

support@dhdmedia.com

My Account Tool

Cancel Tool

If you purchased your membership through our billing processor "CCBill" or if the descriptor on your credit card bill reads "CCBill" - please contact CCBill with your request for billing support/cancellation.

Toll Free: 1-888-596-9279

consumersupport@ccbill.com

Cancel Tool

If you cannot determine the correct billing processor, please contact Hank with your request for billing support/cancellation.

Hank Stanford

hank@treasureislandmedia.com

415-553-8181

Your privacy is important to Treasure Island Video. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
 
Treasure Island Video does not collect any customer information.
This has been our policy since launching September 17, 2001.
 

DSL has greater bandwidth than a dialup modem. This means that more information can get to your computer faster than if you are using a modem. This results in better image quality and more consistent streaming.
 

This is either due to net congestion (too many people online at once) or due to problems with your connection speed. For optimum results, we recommend DSL or other broadband. Slower dialup modems (such as 28k or 56k) can result in poor image quality and pauses (due to the inability of the modem to handle the higher bit-rate of video webstreams).
 

Our video clips stream via free Adobe Flash Player and RealPlayer plug-ins.
 
Flash Player  versions are specific to your operating system and browser. You can install or update your browser's Flash Player by clicking  HERE.  If you still can't view the Flash format streams,  you may be able to troubleshoot via  Adobe Flash Player Support  online.
 
NOTE:  Flash format streaming clips can be relatively large, and may result in frequent buffering pauses if your internet connection is less robust.  By clicking the Flash Player's  "Pause"  button at initial call-up of a clip,  then waiting around 20 to 45 seconds,  you can usually subsequently view an entire clip through without holdups.
 
RealPlayer  can be downloaded via the Real.com website by clicking  HERE.  The "FREE  RealPlayer" link is near the top right of the page.  If you are experiencing difficulties with your RealPlayer,  then try out  RealPlayer Support.
 
NOTE:  The first time RealPlayer opens, Real has a security requirement that you must enter your site User Name & Password again before the Real stream will play.  BUT  if you thereafter keep the RealPlayer  OPEN  — whether currently Playing a clip,  Paused  or  Stopped  does not matter  —  you can jump around & click-to-play any of the other clips on the site  WITHOUT  having to type your Password info any more times.
 
If you continue having trouble streaming in either Flash or Real formats,  send us an  E-mail  and we will try to figure out the problem.
 

E-mail will be answered within 24 hours Monday through Friday.
Hank Stanford at  hank@treasureislandmedia.com
 

Yes. I welcome your comments and suggestions. And I'll pay attention to what you say. If you love what you see, let me know. And if you have an idea for how we can make our presentations of America's hottest men better, we certainly want to hear it. We aim to please!
  — Paul Morris, for Treasure Island Streaming Video